🔐 PRIVACY POLICY
Last Updated: 26/12/25
At STUDO, your privacy is extremely important to us. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit or make a purchase on www.heystudo.com.
By using our website, you agree to the practices described in this policy.
📌 INFORMATION WE COLLECT
We may collect the following information:
🧾 Personal Information
- Name
- Email address
- Phone number
- Shipping and billing address
💳 Payment Information
- Payment details are securely processed by Razorpay
- STUDO does not store your card, UPI, or bank details
📦 Order & Shipping Information
- Order details and transaction IDs
- Delivery address and contact details shared with Shiprocket for shipping purposes
🌐 Technical Information
- IP address
- Browser type
- Device information
- Website usage data (cookies, analytics)
🎯 HOW WE USE YOUR INFORMATION
We use your information to:
- Process and fulfill orders
- Arrange shipping and delivery via Shiprocket
- Process payments and refunds through Razorpay
- Provide 24×7 customer support
- Send order updates, notifications, and service-related communication
- Improve our website, products, and customer experience
- Prevent fraud and unauthorized transactions
🔄 INFORMATION SHARING
We only share your information when necessary:
- Shiprocket – for order fulfillment, shipping, and tracking
- Razorpay – for secure payment processing and refunds
- Government or legal authorities – if required by law
We do not sell, rent, or trade your personal information to third parties.
🍪 COOKIES & TRACKING TECHNOLOGIES
- We use cookies to enhance your browsing experience
- Cookies help us understand user behavior and improve website performance
- You may choose to disable cookies in your browser settings, but some features may not function properly
🔐 DATA SECURITY
- We follow industry-standard security practices to protect your data
- Razorpay uses advanced encryption and security protocols for payment transactions
- While we strive to protect your information, no online platform is 100% secure
👤 YOUR RIGHTS
You have the right to:
- Access your personal information
- Request correction or updates
- Request deletion of your data (subject to legal obligations)
- Opt out of promotional communications
To exercise these rights, contact us anytime.
🧒 CHILDREN’S PRIVACY
- Our website is not intended for individuals under 18 years of age
- We do not knowingly collect data from minors
📞 CUSTOMER SUPPORT (24×7)
For any privacy-related questions or concerns, reach us 24×7:
📧 Email: studo.business@gmail.com
📞 Phone / WhatsApp: +91 8850417367
📝 POLICY UPDATES
STUDO reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page and will be effective immediately.
⚖️ GOVERNING LAW
This Privacy Policy shall be governed by and interpreted in accordance with the laws of India.