📦 SHIPPING & DELIVERY POLICY
Last Updated: 26/12/25
At STUDO, we are committed to delivering thoughtfully curated essentials to you in a timely, safe, and transparent manner. We have partnered with Shiprocket, a leading logistics and shipping platform in India, to ensure reliable and trackable deliveries across the country.
🚚 SHIPPING PARTNER
All orders placed on www.heystudo.com are shipped through our trusted logistics partner Shiprocket and its network of verified courier services.
📍 SHIPPING LOCATIONS
- We currently ship across India
- Delivery availability depends on serviceability of the provided PIN code
- In rare cases, certain remote or non-serviceable areas may face delivery restrictions
⏳ ORDER PROCESSING TIME
- Orders are processed within 1–3 business days after successful payment confirmation
- Orders placed on Sundays or public holidays will be processed on the next working day
- During sales, festive seasons, or high-demand periods, processing may take slightly longer
🚛 DELIVERY TIMELINE
Estimated delivery timelines (after dispatch):
- Metro & Tier 1 Cities: 3–5 business days
- Tier 2 & Tier 3 Cities: 4–7 business days
- Remote Locations: 6–10 business days
Delivery timelines are estimates and may vary due to courier delays, weather conditions, strikes, or unforeseen logistical issues.
🔍 ORDER TRACKING
- Once your order is shipped, you will receive a tracking link via SMS/email
- Tracking updates are managed by Shiprocket and courier partners
- You can track your shipment in real time until delivery
💰 SHIPPING CHARGES
- Shipping charges (if applicable) are clearly displayed at checkout
- Any free shipping offers are subject to ongoing promotions and order value
- STUDO reserves the right to revise shipping charges without prior notice
📦 DELIVERY ATTEMPTS
- Courier partners usually make 2–3 delivery attempts
- If the delivery fails due to incorrect address, unavailability, or refusal, the order may be returned to origin
- Re-shipping charges (if any) may be paid by the customer
🏠 ADDRESS ACCURACY
Customers are requested to provide complete and accurate delivery details, including:
- Full address
- Correct PIN code
- Active mobile number
STUDO will not be responsible for delays or non-delivery caused by incorrect or incomplete address details.
📭 UNDELIVERED / RETURNED SHIPMENTS
If an order is returned to us due to:
- Incorrect address
- Failed delivery attempts
- Customer refusal
The refund (if applicable) will be processed after deducting shipping and return charges.
🔐 DAMAGED / TAMPERED PACKAGES
- If you receive a package that appears damaged or tampered, please do not accept delivery
- Contact us immediately with images/videos at:
📧 studo.business@gmail.com
📞 +91 8850417367
⚠️ DELAYS BEYOND CONTROL
STUDO is not liable for delivery delays caused by:
- Natural calamities
- Government restrictions
- Courier partner operational issues
- Force majeure events
However, we will always assist you in tracking and resolving delivery concerns.
📞 CUSTOMER SUPPORT
For any shipping or delivery-related queries, feel free to reach out:
Email: studo.business@gmail.com
Phone / WhatsApp: +91 8850417367
Working Hours: 24 x 7
📝 POLICY UPDATES
STUDO reserves the right to modify or update this Shipping & Delivery Policy at any time without prior notice. Changes will be reflected on this page.